ABOUT US
In addition to our investment activities, Perman Holdings extends its expertise through Perman Consulting, our consulting arm that provides strategic technology advisory services. We partner with businesses to drive innovation, optimize operations, and achieve sustainable growth. Our deep industry knowledge and hands-on approach enable us to deliver tailored solutions that meet the unique needs of each client.
At Perman Holdings, we are passionate about shaping the future of technology and helping our partners succeed in an ever-evolving landscape.
Lou Mandic
Co-Founder and CEO
As a visionary technology leader and inventor, Lou has built a distinguished career marked by transformative achievements. Most recently, he co-founded and served as CEO of Authority Software, where he guided the company for 16 years until its acquisition. Under his leadership, Authority Software developed quality assurance, campaign list management, and workforce management applications, as well as custom CRM solutions for major industries including energy, hospitality, retail, finance, insurance, and pharmaceuticals.
Lou’s career began at Citicorp, where he played a pivotal role in managing secure technology operations and strategic decisions for credit card data centers. While there, he developed robust contingency plans and integrated technology for acquired institutions. As the first-ever CIO at Precision Response Corporation (PRC), Lou increased the tech division’s revenues by over 300% through innovative enterprise applications and advanced contact center technologies. His designs, focused on lean startup principles and agile development, have driven the creation of numerous applications aimed at enhancing profitability and improving customer experiences. Lou’s ingenuity is further demonstrated by his patented inventions, including an automated dialing list manager for outbound calls and a call center audio redaction process and system.
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Natalie Perez
Co-Founder and CMO
Natalie is a dynamic technology marketing and operations executive with a proven track record of driving business growth and innovation. Before joining Perman, she co-founded Authority Software, where she served as EVP of Sales & Marketing. Under her leadership, the company secured strategic partnerships with leading technology vendors, growing from a startup into a top technology provider with multimillion-dollar annual recurring revenues over its 16-year history.
With over 30 years of experience in the contact center industry, Natalie began her career at Trader Publishing Corporation (Auto Trader), where she oversaw all contact center sales and service operations for South Florida. She later managed FEMA’s contact center during the Hurricane Andrew recovery, ensuring victims had access to vital federal and state resources. Natalie also held key management roles at Precision Response Corporation and CELLIT Technologies, where she spearheaded marketing initiatives for unified contact center solutions. Throughout her career, Natalie has forged strong relationships with Fortune 500 companies across industries such as healthcare, finance, hospitality, retail, energy, and pharmaceuticals. She holds a Bachelor’s degree in Business Administration in Marketing and is currently pursuing her MBA at Florida Atlantic University.
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